Privacy Policy for sugar96 casino

Introduction

Welcome to sugar96 casino. This Privacy Policy explains how sugar96 casino, licensed under Curacao, collects, uses, shares and protects your personal information when you access our online casino services. It applies to all players from Australia and governs data collected through our website, mobile applications, and customer support channels.

Information We Collect

We gather two categories of information:

  • Personal Data: your name, email address, date of birth, residential address, telephone number, and payment details (credit card, e-wallet, bank account).
  • Technical Data: your IP address, device identifiers, browser type, operating system, and cookies data. This helps us deliver and improve our services.

How We Use Your Information

Your data is used for:

  • Account Management: creating and maintaining your player account, verifying your identity.
  • Payments: processing deposits, withdrawals, and transaction records.
  • Legal Compliance: meeting Curacao license requirements and Australian regulatory obligations.
  • Fraud Prevention: monitoring transactions and preventing unauthorized access.
  • Marketing: sending promotional offers. You may opt out at any time by contacting us or following the unsubscribe instructions in our emails.

Legal Basis for Processing

Under the Australian Privacy Act 1988, we process personal data to fulfil contractual obligations, comply with legal requirements, protect vital interests, and pursue our legitimate business interests in providing gaming services.

Data Sharing

We may disclose your information to:

  • Payment processors and banks
  • Know Your Customer (KYC) and anti-fraud service providers
  • Regulatory authorities and auditors

We do not sell or rent your personal data to third parties for marketing purposes.

Data Retention

We store your data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account information and transactional records are retained for a minimum of five years to comply with anti-money laundering regulations.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data, subject to legal obligations
  • Obtain a copy of your data in a portable format
  • Object to processing for marketing purposes

Cookies

We use cookies to enhance your experience. For details on cookie types and management, please refer to our Cookie Policy.

Security

We implement industry-standard encryption, secure servers, regular security assessments, and staff training to safeguard your personal data against unauthorized access, alteration or destruction.

Contact & Updates

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us via email at [email protected]. We may update this policy occasionally; the effective date will be revised accordingly.